The Electricity Company of Ghana Limited wishes to apologise to our Customers on the BOT prepayment system over the long delays they are experiencing in their bid to vend. +++ This situation is as a result of work in progress to completely resolve the initial challenge and normalize the BOT prepayment business process. +++ Once again we sincerely apologise for the inconvenience.

Enquiry and Complaint Form

Please enter in the form below your complaint or enquiry. We would be very pleased if you can give concise and as much detailed description of your challenge. Please state meter numbers, pole numbers, significant buildings, house numbers etc. We would attend to all issues in a timely manner.


We would stay in touch with you through your email. Thank you.






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Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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