General Information

The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

General Information

Click on the links below for details

Damage to ECG Property

 

All Electric lines, works and Electrical plant provided and placed by the Company for the purpose of supply to the Customer remain the property of the Company which is responsible for their upkeep and maintenance.

However, the Customer has the responsibility of paying the Company, the cost of making good, repairing or replacing all loss, damage or injury sustained at the said electric lines, works and Electrical plants through the fault or negligence of the Customer.

 

 

 

Disconnection

 

Disconnection is the deliberate and temporary curtailment of power supply to the premises of Customers’ as a result of Non - payment of bills or illegal connection or unauthorized extension of supply.

It is a very unpleasant experience for the affected Customer as well as ECG and a waste of both Human and material resources.

 

 

WHAT ARE THE EFFECTS?

  • It is inconvenient for the Customer
  • Production comes to an end
  • The Company loses Revenue

SOLUTION:

  • Pay your Bill promptly
  • Pay some amount on your account even if your Bill is delayed.
  • Get in touch with an ECG Customer Services Center nearest to you in case you have any problem with your Bill

DISCONNECTING SUPPLY  

ECG has the rights to disconnect supply temporarily when necessary, to enable it carry out repairs, maintenance and other essential work on distribution mains, service cables or equipment, in order to connect other Customers.

Notice of such temporary disconnection shall normally be given by the Company.

In other cases where supply is disconnected by reason of Non – Payment of charges, supply will be reconnected after all outstanding charges and reconnection fees are paid by the Customer.

 

Dos and Don'ts of Electricity for Kids

                                          

To play it safe around your home, just remember the rules for using electricity the right way.

1.DON’T plug a bunch of electrical gadgets into one outlet or

It could damage the electrical system in your house or even cause a fire.

2.DO ask grown-ups to put safety caps on all unused electrical outlets.

Covering outlets will also help save energy by stopping cold drafts.

3.DON’T pull an electrical cord from the wall.

Pulling on a cord can damage the appliance, the plug or the outlet.


4.DO make sure all electric cords are tucked away, neat and tidy.

Pets might chew on electrical cords, and people might trip and fall.

5.DO ask a grown-up for help when you need to usesomething that uses electricity.

 

6.DO look up and look out for power lines before you climb a tree.

Electricity pass through the tree branch – and right through you for you to get electrocuted

 

7.DON’T ever climb the fence around an electrical substation.

 If a ball gets inside the fence, ask a grown-up to call the electric company – they’ll come and get it out for you.

 

8.DO remind your mom or dad to watch out for power line ladder near power when they’re using a ladder, chainsaw or lines other outdoor equipment.

 

9.DO keep electrical stuff far away from water. Electrical cord in water

Most electrical accidents around the house happen when people use electricity near water.

 

10.DON’T fly a kite near power lines.  Kid flying kite near power lines

The kite and the string may conduct electricity – sending it right through you to the ground.

 

 

ECG Call Centre

              

 

              This is a centralized facility that handles communication with customers by telephone.

The Call Center telephone number is  0302-611611. 

Customer complaints are logged and assigned to the appropriate staff using the appropriate technology. Unresolved complaints remain ticketed until they are finally resolved.

 

 

If you call to report a fault, complain about a service, make enquiries or give information, please provide any or some of the following:

  • The Account Number of the premises to which the problem the problem you are reporting relates
  • A number printed in red on the ECG service pole which serves the premises
  • A popular landmark in the areas
  • Your personal telephone contact number

In particular, if you call to complain about your bill, it is very necessary to provide the Account Number on the bill.

If you also come across any of the following:

  • Sparks on the line
  • Poles and conductors lying on the ground or hanging dangerously
  • Exposed cables or electrical wires,

Promptly call the Call Centre

 

 

In each of the above cases please quote the number printed on the ECG pole nearest to the scene.

Electrical Safety Guidelines

 

  • Electricity in our premises is such a self – evident and everyday necessity that people often do not think about the dangers that could crop up in the misuse of it.

  • Electricity can kill. Even non–fatal shocks can cause severe and permanent injury. Poor electrical installations and faulty electrical appliances can lead to fire outbreaks which may also cause death or injury. 

  • The risk of injury from electricity is strongly linked to where and how it is used. The risks are greatest in harsh conditions, e.g.In wet surroundings – unsuitable equipment can easily become live and can make its surroundings live.

  • Out of doors – equipment may not only become wet but may be at greater risk of damage.

  • In cramped spaces with a lot of earthed metalwork, such as inside a tank or bin – if an electrical fault developed, it could be very difficult to avoid a shock.

  • Extension leads are particularly liable to damage - to their plugs and sockets, to their electrical connections and to the cable itself.

  • Other flexible leads, particularly those connected to equipment which is moved a great deal, can suffer from similar problems.

  • Contact with live parts causing shock and burns (normal mains voltage, 230 volts AC, can kill)

  • Fire or explosion where electricity could be the source of ignition in a potentially flammable or explosive atmosphere e.g. in a spray paint booth.

 Ensure that the electrical installation is safe

  • Install new electrical systems that are of standard
  • Doing your own electrical work or employing an unlicensed person to do it for you is very dangerous. You and your family risk electrocution or fire outbreak
  • Damaged switches, power points, and light fittings are dangerous, and must be replaced
  • When painting, never remove switches or fittings. Even when the switch is off, there are still lethal live wires connected. Use masking tape t keep paint off fittings and switches
  • Before you enter a roof space, switch off the electricity at the main switch.
  • Use a torch to light the work areas,
  • Do not disturb or alter any electrical junction boxes
  • Keep thermal insulation away from light fittings
  • If you see any damaged or bare boxes, call your licensed electrical contractor immediately

General safety guidelines:

  • Electrical installations should be inspected, tested and maintained regularly to ensure safety.
  • Don’t try to repair wirings or appliances yourself unless you are a registered electrical worker.
  • Don’t use adapters, plugs or extension units that do not comply with regulations.
  • Avoid poor contacts when using plugs, adaptors or extension units and watch out for signs of overheating.
  • Don’t overload adaptors and socket outlets.
  • Don’t touch electrical appliances, sockets or switches with wet hands.
  • Sockets outlets installed inside bathrooms must comply with Electricity (Wiring) Regulations.
  • Fixed electrical appliances should be installed by a registered electrical contractor. Don’t use an electrical appliance with an exposed conductive part which is not earthed.
  • Don’t use defective appliances.
  • Don’t place the flexible cord of electrical appliances close to any hot object.
  • Allow sufficient space for ventilation to prevent electrical appliances from overheating.
  • Try to switch off electrical appliances especially the high current demand ones before leaving your premises.
  • Unplug appliances if they will be idle for a certain period of time.
  • If appliances operate abnormally or if there are signs of overheating, stop using, switch off power and arrange for inspection and repairs by qualified persons.
  • Have cracked, frayed, and damaged cords and appliances repaired, or clearly label them as “damaged and electrically unsafe” and discard them.
  • Never run power cords across traffic paths or under rugs or furniture.
  • Never tack or nail an electrical cord to any surface.
  • Never use extension cords on a continuous basis; remember that they are temporary solutions only.
  • If an appliance repeatedly blows a fuse or trips a circuit breaker, or if it has given you a shock, unplug it and have it repaired or replaced.
  • Halogen desk and floor lamps are fire risks; replace them with more efficient, cooler burning fluorescent lamps.
  • Don’t remove a plug from a power point on the cord; pull the plug instead.
  • Never plug adaptors into adaptors and avoid using adaptors filled with plugs where possible.
  • Switch off electrical items that are not in regular use at the plug and ensure that when we are away from the house for any length of time that you unplug and switch off electrical items as items left plugged in can be a fire risk and waste energy if left on standby.
  • Do not use electrical equipment outside if it’s raining.
  • Use the correct wattage light bulb for all light fittings.
  • Circuit breakers and fuses should be the correct rating for their circuit rating for their circuit.
  • Do not use any electrical items in the bathroom unless specially designed for use there, eg. Shavers and electric toothbrushes. Even with these items, take care not to get wet and avoid plugging and unplugging with wet hands.
  • Do not use damaged sockets, replace with care when necessary.
  • Always turn the electrics off at the mains if carrying out any electrical repairs and only attempt repairs if you know what you are doing.
  • Ensure any electrical items are of the approved standard when purchasing and keep them correctly maintained where necessary.
  • Allow only qualified individuals to repair, maintain or operate electrical equipment.
  • When working with electrical equipment, do not allow yourself or the equipment to come into contact with water.
  • Keep electrical cords away from heat sources and pedestrian traffic.
  • Replace, don’t repair, worn or frayed electrical cords.
  • Unplug malfunctioning equipment before attempting repairs.
  • Stay away from overhead electric lines.
  • Locate underground electric lines before excavating or landscaping. If in doubt, call Dig Alert

IN CASE OF AN ACCIDENT

Should an accident involving electric lines occur, follow these guidelines:

ü  If a person or piece of equipment comes in contact with an electric line or if a line is down or broken, call 192. If an accident causes a fire, fight it with a dry chemical or CO 2 extinguisher. If possible, shut off the power.

ü  Don’t touch the person or any equipment involved. The line may still be energized and dangerous. Freeing someone from energized a trained rescuer such as a firefighter. Always assume that power lines are energized unless you personally know they have been disconnected, and that they could not be reconnected without your knowledge.

ü  If a vehicle is involved and you are in it, sit quietly until help arrives. Warn others not to touch the vehicle. If the vehicle is on fire and you must leave it, open the door or window and jump clear without touching the vehicle and ground at the same time; do not allow yourself to be a path of electricity from the vehicle to the ground. Be careful not to fall back against the vehicle, and to avoid any wires on the ground.

 

 

Illegal Connection

 

An Illegal connection is the drawing or tapping of power from the Electrical Mains without Official approval or the unauthorized reconnection of officially disconnected premises:

It includes the following:

Illegal Direct ConnectionThis occurs when the customer connects electricity supply to his premises without a meter

Illegal Meter Transfer - This occurs when a customer  / applicant  removes a legally installed meter from its original location to another location without the approval of ECG and or payment of the necessary charges by the customer / applicant.

Meter Tampering  -  -  A customer is said to have tampered with ECG Meter when the meter has had its original seals removed / damaged / replaced with another of the same or different kind.

When the potential links are loosed or completely removed by the customer or his agent / attendants

When the terminal for the source voltage (in – coming cables) are linked to the load cables (out – going) in the meter

When anything is done to slow down to slow down the meter or causes the meter to be physically damaged

Meter by–pass - This is when a customer  / applicant connects portions or all of his load (gadgets) without passing through the meter although a meter has been installed for the customer 

Illegal Network Extensions - This is when a customer extends an existing ECG Distribution/transmission network to his site without approval from ECG.

Here the premises might have been connected to the new construction or not yet connected. In some cases, the illegal construction is unearthed several months after a legal meter has been installed on the illegally constructed network. 

Illegal Distribution of Service supply - This occurs when an applicant  / customer who has acquired supply legally decides to extend the supply to his neighbours for a benefit or no benefit without a written authorization

Self – Reconnection after Disconnection – A customer may be disconnected for some reasons such as violation of any of the above, owing a bill, safety reasons, default on an agreed payment

An Illegal Connection is an offense subject to arrest and prosecution

SOME OF THE EFFECTS OF ILLEGAL CONNECTION ARE:

  • Overloading of Transformers and Lines
  • Poor Electricity Supply of the premises
  • Possible damage to Electrical Appliances
  • Risk of fire outbreak on the premises

The General Public should note that there is a cash reward for every informant on power theft when it is confirmed.

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Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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