Getting Electricity

The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

Getting Electricity

 

 

STEP 1

GENERAL REQUIREMENTS:

Any prospective customer who requires electricity supply should contact the

Customer Relations Assistant (CRA) at any Electricity Company of Ghana District /Regional Office.

Supply Application form can be obtained at GH¢10.00 only. 

Customers’ electrical installation and maintenance should be carried out by licensed electricians in accordance with the prevailing wiring regulations. Please demand and inspect the license issued to him by Energy Commission.

The prospective customer will be required to submit to the Customer Relations Assistant (CRA) the following documents:

  •        A completed ECG Supply Application Form.
  •        An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises.
  •        The original and photocopy of applicants identification (National ID / Passport / Voters ID /Driver’s License).
  •        The original and photocopy of applicant’s site plan.
  •        For non-residential customers: a proof of business is required

 

STEP 2

PROVISION OF QUOTATION OR ESTIMATES

An inspection team will visit and survey the site for information that will be needed for the provision of a quotation or estimate.

If the necessary conditions are satisfied, the customer will be called when the quotation for the cost of electricity supply is  ready.

A request for electricity supply that involves more than 2 poles is considered as a development project and that will require engineering studies.

 

STEP 3

ELECTRICITY SUPPLY CONNECTION

Subject to the full payment of the quotation by the prospective customer, ECG will then get you connected.

The approved costs for the various types of service connection are provided below for the guidance of prospective customers:

TYPE OF SERVICE APPROVED CHARGES GH¢
1 - Phase 3 - Phase
Straight Service 400.00 700.00
1 – Pole Extension 2,400.00 4,000.00
2 – Pole Extension 4,200.00 7,000.00
Separate Meter 82.25 176.00
SHEP / GOG Projects FREE FREE
Additional Load (upgrade to 3-phase)                          500.00

The above charges are VAT/NHIL inclusive.

 

GLOSSARY

Straight service

ECG draws a service line from the nearest ECG pole to the customer-end installation and terminates it an energy meter.

Separate Meter

ECG only installs an additional meter to customer premises that already has an ECG service line and energy meter(s)

Additional Load

ECG draws two additional lines to the customer premises to upgrade an existing single phase service to a three phase service. The existing single phase meter is also replaced with a three phase meter.

1 or 2 Pole Extension

ECG extends the network with additional pole(s) and conductors and then draws a service line from the pole(s) to the customer premises. This service includes the installation of an energy meter.

SHEP (Self Help Electrification Project)/GOG Project

This is similar to a normal straight service connection. It is generally funded by the Government of Ghana and therefore concessionary rates (determined periodically by GOG) apply.

 

 

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Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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