Customer Services

DISCLAIMER: The Electricity Company of Ghana Limited (ECG) wishes to inform the general public that our attention has been drawn to an announcement circulating on social media claiming that ECG is recruiting to enhance its workforce. +++ We wish to state categorically that this announcement is false and should be ignored. +++ The general public is to note that, when such announcement is officially made, it will be advertised in print media, on radio and television and can be verified on the ECG Website ( and our social media handles. +++

Director/Customer Services


Nana Kobina Arthur-Forson


Mr. Arthur-Forson has over 21years working experience with the Company. Before joining ECG in September 1994 as a Regional Commercial Manager, he worked with Asanco Company Limited as Sales Manager, the Ministry of Trade as Commercial Officer and also Ghana Bottling Company as National Sales Manager. He rose to Divisional Manager in charge of Billing/Revenue and  was then transferred to the Eastern Region as Regional Director now Regional General Manger. In July 6, 2013 he was appointed the Director Customer Service..     

As Director Customer Services, Nana Arthur-Forson is in charge of Commercial Department, responsible for managing the Commercial Operations of ECG. He is also responsible for Commercial Loss Reduction. He initiates and implements systems and methods for effective monitoring and control of the activities of the Directorate and ensures effective Customer Service Delivery by the Company. Additionally, he formulates effective system for the recovery of all billed revenue.

He holds a Bachelor of Arts, BA (Hons) degree from University of Ghana, Legon. He has an Executive MBA from GIMPA.




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Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611

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