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Press Briefing on Updates of the BOT Vending Challenge

Date: 11th December 2017
Location: ECG Head Office

  • We start by once again sincerely apologising for the inconvenience and stress that we have caused our customers who have been affected by the BOT vending challenge.
  • This briefing is a follow up to the one we had on the evening of Friday December 8th 2017 and it is to give an update of how the challenge has been managed so far.
  • On Friday, we informed our BOT Customers and the general public that we had set up two data centres for the reactivation of the faulty cards at our Kaneshie and Achimota District Offices. By 5pm on Friday, the experts had been able to set up the two additional Districts which are Dansoman and Korle-bu to reactivate the faulty cards.
  • It is imperative to note that we worked throughout the weekend, Saturday and Sunday, from morning and closing after midnight on both days.
  • By Saturday and Sunday, all the four affected Districts were working to reactivate faulty cards which will enable customers to purchase electricity.  
  • By Sunday evening, when I went round, there were virtually no queues. The few customers who were waiting under tents were waiting for their cards to be replaced, as we had started replacing some of the cards, or waiting to be called for collection.

CURRENT SITUATION

  • We wish to state that we have substantially resolved the BOT challenge. Customers should therefore visit their District Offices (Kaneshie, Korle-bu, Dansoman, Achimota), to do normal business with ECG. BOT customers should please note that the faulty cards are reactivated only once, and after the reactivation, you can purchase electricity at all vending points.
  • What we are doing today is mopping up, where some faulty cards need outright replacement, and others who deposited their cards earlier are at our offices for collection.  
  • We once again sincerely apologise for the inconvenience caused and wish to thank our numerous customers and stakeholders for their patience and understanding. 
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