The Electricity Company of Ghana (ECG) has commissioned its new Kasoa North District office in the Central Region.
This is aimed at reducing the pressure on the old district office in the Kasoa South District as a result of increased demand.
During the event on the premises of the new office yesterday, traditional leaders and top police officers among other dignitaries joined officials of ECG in cutting the tape to declare the facility opened for business.
In his address, Managing Director (MD) of ECG, Kwame Agyemang Budu, said that management noticed a 15% or so increase in customer population within Kasoa and its environs, hence the opening of the new office to enhance service delivery.
He said the Kasoa North District had customer service centres in Ofankor and Bawjiase and plans were far advanced to add more “in order to bring our services closer to our customers.”
“As a customer-oriented organization, one of our key success indicators is a satisfied customer base, thus we aim at constantly improving our services to ensure that our customers are always delighted,” he said.
Mr. Budu also intimated that his outfit had invested about GH¢3 million in the construction and maintenance of various projects, adding that an additional amount of GH¢289 million is expected to be spent by the end of the year on further civil infrastructure expansion and maintenance works.
This, he said, “Is to create and exceptional business atmosphere for our customers who visit our various offices to transact business; and also to provide a conducive working environment for our staff and other stakeholders.”
He expressed hope that the initiatives put in place would go a long way to improve the overall customer experience of customers.
On his part, the Central Regional Manager of ECG, Ing. Ankomah Emmanuel, stressed that the decision of management to put up the edifice as a solution to the congestion problems they faced while at the old office “will greatly improve customer service experiences.”
“Management’s step is testament to the commitment of the company to ensure that at all times staff have the best working environment to serve customers,” he opined.
He pledged to, alongside his entire regional workforce, work very hard beyond expectation to justify the massive investments made by management over the years to improve their working conditions and customer services.
Currently, the Kasoa North District serves a customer population of 8,068, which comprises of 34,324 prepaid users, representing 42.86 per cent; and 45,658 postpaid customers, representing 57.02 per cent.
The electrical load demand for the district is 34.2MVA.